Warranty

SLR cameras and all Polaroid models, including the SX-70, include a six month mechanical warranty. Most non-Polaroid mechanical cameras also include a six month mechanical warranty. Point and shoots include a three month warranty. Some products have extended or limited warranties. Check each product listing for exact terms. Warranties are non-transferable and do not cover liquid damage, tampering, impact damage, intentional damage, misuse, or any problems caused by outside repairs or attempted repairs.

We do not issue refunds for cameras after 14 days. After that window, cameras may be repaired or replaced at the discretion of Brooklyn Film Camera.

Warranty cameras are not exchanged on the spot. We reserve the right to inspect any warranty claim for up to five business days before deciding whether to repair or replace the camera. Brooklyn Film Camera may void a warranty if evidence of tampering or damage not covered under our warranty policy is found.

If you are having an issue with a camera you purchased or had serviced with us, reach out by phone or email or stop by our Williamsburg store during normal business hours. We’ll help get the camera repaired or replaced as quickly as possible. 

Return shipping and logistics are the responsibility of the customer, and all returns must be authorized before anything is sent to us. Do not ship any gear until you’ve spoken with a customer service representative and received authorization. Brooklyn Film Camera reserves the right to deny refund or warranty claims at our discretion.