If you are unsatisfied with your order for any reason please let us know so we can help to make it right.

We have a 14-day return policy, which means you have 14 days after receiving your item, per package tracking, to request a return. Please note the return is subject to a 15% restocking fee. 

To be eligible for a return, your item must be in the same condition that you received it. New items must be unworn or unused, with tags, and in its original packaging. Vintage cameras and items must be in the same working and cosmetic condition as when they were purchased. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@brooklynfilmcamera.com. If your return is accepted instructions on how and where to send your package will be sent to you. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@brooklynfilmcamera.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns any type of film items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@brooklynfilmcamera.com.