Visit our NYC Store! 855 Grand St Brooklyn
Open Everyday 11am-8pm
We stand behind every camera we sell
With the best warranty in the industry, you can rest assured that when you buy a camera from us it's guaranteed to work perfectly. If it doesn't, we'll repair or replace it at no cost to you.
In-house Service
Brooklyn Film Camera
We restore vintage equipment and ensure that our vintage cameras are as reliable as the day they were born.
We service and test every camera using professional calibration equipment, and service it to factory standards.
Most SLR, Rangefinders, Medium Format, and Polaroids come with a 6 month warranty. Most point & shoots come with a 3 month warranty.
Fully Serviced
Not just 'tested'. Not just 'cleaned'. Serviced to factory standards
In-house Techs
All work is done by trained technicians held to our internal quality benchmarks.
Support
Questions after purchase? We’re here when you need us.
Our Process
1
Intake
We verify shutter operation, exposure/metering behavior, flash readiness, autofocus (if equipped), film transport, and all buttons/switches. Results are evaluated against factory levels for the model
2
Seals & Maintenance
Old foam/light seals (where used) are removed and replaced. We clean the door channel and contact areas, and service hinges/latches to improve closing and light-tight fit.
3
Restoration
High-wear areas are cleaned and exercised: door mechanism, rewind/release, switches, and levers. If any parts are worn or damaged, we will replace as needed.
4
Final Detail + Verification
Each camera is detail-cleaned and run through a final functional check before it goes out.
1
Intake
Evaluation of core functions. We take a lot of time in choosing what we sell, picking cameras that are still reliable and meant to last. We test cameras to check accuracy of speeds, light meters, light leaks, aperture accuracy, and more.
2
CLA
Whenever possible, we perform a complete CLA to bring cameras back to original factory specifications. Most mechanical cameras can still be fully serviced this way, and our technicians spend months studying each model to meet the same standards the cameras were built to decades ago. Most non point & shoots we sell can be fully serviced to these specs, and carry a longer warranty. CLA service on these cameras typically take 1-3 hours.
3
Restoration
Our aesthetic techs install new light seals & foams, ensure all the areas on clean and looking pretty. When possible we will sand, grind, and polish certain bodies and metals. We only sell cameras that are in 80-100% of original aesthetic quality.
4
Testing
We do final tests on all of our cameras. 35 & 120 cameras are speed tested, and lens are aperture and focus tested to ensure accuracy. These cameras are only sold if our final tests are within standard factory margins. Super 8 cameras are fully film tested every time. Polaroids are fully film tested every time.
1
Intake
Evaluation of core functions. Extensive testing.
2
CLA
Mechanical adjustment. SX70 Cameras take full teardown's and rebuilds. Our technicians clean corrosion from the electric eye, clean gears and motors and swap out defective parts. The entire internals are gone over from top to bottom
3
Restoration
Our aesthetic technicians strip the old leather, replace, put new stickers on, and give the cameras a final clean and polishing.
4
Testing
Film tested & approved.
Q & A
How long is the warranty?
Most cameras include a 3–6 month warranty.
Are your cameras tested?
Yes. Every camera goes through our rigerous inspection and restoration process to ensure that they are fully functional
What if I have an issue with my camera?
For any warranty claims or other issues, please email us at
Hello@brooklynfilmcamera.com
Can I exchange my camera for another one?
Warranty exchanges only cover the replacement or repair of your camera with an identical copy.
The Technicals
SLR cameras and all Polaroid models, including SX-70 and other folding cameras come with a six month mechanical warranty. Most non-Polaroid mechanical cameras also include a six month mechanical warranty. Point and shoots come with a three month warranty. Some products have extended or limited warranties. Check each product listing for exact terms. Warranties are non-transferable and do not cover liquid damage, tampering, impact damage, intentional damage, misuse, or any problems caused by outside repairs or attempted repairs not performed by Brooklyn Film Camera.
We do not issue refunds for cameras after 14 days and cameras returned with 14 days are subject to a 15% restocking fee. After 14 days cameras may be repaired or replaced at the discretion of Brooklyn Film Camera.
Warranty cameras are not exchanged on the spot. We reserve the right to inspect any warranty claim for up to five business days before deciding whether to repair or replace the camera. Brooklyn Film Camera may void a warranty if evidence of tampering or damage not covered under our warranty policy is found.
If you are having an issue with a camera you purchased or had serviced with us, reach out by phone or email or stop by our Williamsburg store during normal business hours. We’ll help get the camera repaired or replaced as quickly as possible.
Return shipping and logistics are the responsibility of the customer, and all returns must be authorized before anything is sent to us. Do not ship any gear until you’ve spoken with a customer service representative and received authorization. Brooklyn Film Camera reserves the right to deny refund or warranty claims at our discretion.