Warranty & Service

We stand behind every camera we sell.

Every camera we sell is professionally restored by our in-house team and backed by a warranty. If something goes wrong within the coverage period, we'll repair it or replace it with the same model at no cost.

Point & Shoot
All 35mm point and shoot cameras. Compact, automatic, fixed lens.
3 months
SLR, Rangefinder & Medium Format
35mm SLRs, rangefinders, and all medium format cameras including TLRs.
6 months
Vintage Polaroid & Instant
All vintage Polaroid models restored by BFC: SX-70, 600-series, folding cameras, OneStep.
6 months
Coverage starts on the date of purchase. Some products may have different terms, check the individual product listing.
Warranty applies to BFC-restored products only. The coverage listed here is for cameras sold and restored by Brooklyn Film Camera. Modern cameras (including new Polaroid Now, Go, and other current-production instant cameras) and accessories may be covered by manufacturer warranties rather than the BFC warranty. BFC is not responsible for manufacturer warranty claims on new or non-restored products.
Bought from another retailer? Start there. If you purchased a BFC-restored camera from a stockist, reseller, gallery shop, or any retailer other than Brooklyn Film Camera, your warranty is handled by the retailer you bought it from, under their terms. Contact them directly to open a claim. BFC does not accept warranty claims, returns, or exchanges on cameras sold through third parties, and we cannot process a claim on a camera we did not sell directly.

What warranty covers

✓
Mechanical defects: shutter, metering, film transport, focus, flash
✓
Electrical issues arising from normal use
✓
All labor costs for approved repairs
✓
Replacement with the same camera if repair is not possible
✓
Small parts at our discretion, based on availability

What warranty does not cover

✗
Liquid damage of any kind
✗
Accidental or impact damage
✗
Intentional damage or misuse
✗
Tampering, or repairs attempted by anyone outside BFC
✗
Cosmetic wear: scratches, brassing, or body wear from use
✗
Cameras sold "as-is" or from garage sales
✗
Cameras bought through another retailer: claims go through them

How warranty claims work

Three steps from claim to resolution.

01
Submit your claim
Log in to your BFC account and use the Shipping Label tab to open a warranty claim, or come into the store at 855 Grand St. Do not ship anything before receiving authorization.
02
We inspect
We reserve up to 5 business days to inspect the camera and determine the cause. We may void a warranty if evidence of tampering, liquid damage, or misuse is found.
03
Repair or replace
Approved claims are repaired at no cost. If the camera cannot be repaired, we replace it with the same model. Cameras are not exchanged on the spot, we contact you once resolved.
Questions? Reach out at hello@brooklynfilmcamera.com or visit us at 855 Grand St, Brooklyn, NY. Open every day.
Extended Warranty

Add more coverage, including accidental damage

Our standard warranty doesn't cover accidental damage. Extended warranty does, and it extends your total coverage period on top of what's already included. Available for cameras up to $2,500.

6 mo total from $15
9 mo total from $30
1 year total from $45
View Extended Warranty

Warranty claims

Two paths, and shipping depends on which you choose.

If your camera has a functional issue inside its coverage period, the warranty is the way to resolve it: we repair or replace it with the same model at no cost for the work. A repair or replacement does not restart your warranty. Coverage ends on the original date. If we replace your camera, we add 14 days to your remaining warranty so you have time to test it.

We cover return shipping only on approved warranty claims within the first 30 days of purchase, and only for orders shipped within the United States. After 30 days, you're responsible for shipping both ways, even on an approved claim. We recommend a tracked, insured method.

Shipping is only covered when you go through the warranty repair or replacement. If you have an issue but choose to return the camera instead, that's a return, and the return policy applies (see right), including return shipping and any restocking fee, even within 30 days and even if the issue is real.

Returns

14-day window. Buyer pays return shipping.

Changed your mind? You have 14 days from delivery to return the camera in the same condition you received it. There's no restocking fee if it comes back exactly as you received it (added wear or use can mean a fee of up to 15%), and return shipping is your responsibility.

This applies to any return, whether the camera is fine or has an issue you'd rather not warranty. Choosing to return instead of filing a warranty claim means BFC does not cover shipping.

Get authorized before you ship anything. Every warranty claim and return must be approved first. Start a claim in the Service Portal or email hello@brooklynfilmcamera.com with your order number. We reserve the right to deny unauthorized claims and returns.

How every camera is restored

Each model goes through a process tuned to its design.

01
Intake and functional check
We verify shutter operation, exposure and metering behavior, flash readiness, autofocus (if equipped), film transport, and all buttons and switches. Results are evaluated against factory specifications for the model.
02
Seals and maintenance
Old foam and light seals are removed and replaced. We clean the door channel and contact areas, and service hinges and latches to improve closing and ensure a light-tight fit.
03
Restoration
High-wear areas are cleaned and exercised: door mechanism, rewind and release, switches, and levers. Any parts that are worn or damaged are replaced as needed.
04
Final detail and QC
The camera is detail-cleaned inside and out (lens, viewfinder, body) and run through a final functional check using professional calibration equipment before it ships.
01
Intake and functional check
Shutter speeds are tested across all settings. Metering, mirror operation, film advance, rewind, self-timer, and all mechanical controls are evaluated against factory specifications.
02
Seals and maintenance
Mirror bumper and light seals are replaced throughout. The door channel, hinge points, and contact areas are cleaned. Where applicable, the shutter and aperture blades are inspected and cleaned.
03
CLA (Clean, Lubricate, Adjust)
Mechanical cameras receive a full CLA where needed. Internal mechanisms are cleaned, lubricated, and adjusted to factory tolerances. Shutter speeds are calibrated.
04
Final detail and QC
Lens, viewfinder, and body are cleaned. A final functional check is run with professional equipment before the camera is graded and shipped.
01
Intake and mechanism check
We test the entire film path, ejection mechanism, shutter, flash, and folding mechanism (where applicable). SX-70 and folding models receive particular attention to hinge and bellows condition.
02
Rollers and film path
Ejection rollers are cleaned thoroughly. A dirty roller is the most common cause of failed Polaroid development. The film door, dark slide mechanism, and contacts are all cleaned and tested.
03
Electronics and flash
The flash circuit, electronic shutter, and battery contacts are tested and cleaned. Sonar autofocus (where present) is verified for correct operation.
04
Test and QC
Each Polaroid is run through a full test before shipping. We verify that film ejects cleanly and the exposure is correct before it leaves the shop.

Common warranty questions

Yes. Every camera goes through our full restoration and inspection process. We don't just clean and relist. Each camera is tested against factory specifications using professional calibration equipment before it leaves the shop.
Sign in to the Service Portal and use the Warranty tab to open a claim, or come into the store at 855 Grand St, Brooklyn. Do not ship anything without receiving authorization first.
Warranty coverage only applies to the camera you purchased. If the camera cannot be repaired, we will replace it with the same model, not a different one. If you'd like to switch to a different camera, that would be a separate purchase.
The standard warranty does not cover accidental or impact damage. If you want accidental damage coverage, we offer an Extended Warranty that covers it, available at the time of camera purchase.
The retailer you bought it from. Cameras we restore and sell through stockists and resellers are warrantied by that retailer under their terms, not by BFC directly. Contact them to open a claim. We can't process warranty work, returns, or exchanges on a camera we didn't sell to you.
No. Your warranty runs from the original purchase date, and a repaired camera is covered for whatever time is left on it. If we replace your camera, we add 14 days to your remaining warranty as a testing period. For example, if you had 2 months left, your replacement is covered for 2 months and 14 days.
No. The warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.

Full warranty terms

Warranties are non-transferable and apply to the original purchaser only. Proof of purchase is required for all claims. Warranty is void if the camera has been tampered with, repaired, or modified by anyone outside of Brooklyn Film Camera.

This warranty covers cameras purchased directly from Brooklyn Film Camera only. Cameras restored by BFC and sold through a third-party retailer, stockist, reseller, or wholesale account are warrantied by that seller under the seller's own terms, and any claim must be made to them. Brooklyn Film Camera does not accept warranty claims, returns, or exchanges on units sold through third parties, and third-party sellers are not authorized to submit claims on a customer's behalf.

Brooklyn Film Camera reserves the right to inspect any warranty claim for up to five business days before determining whether to repair or replace the camera. We may void a warranty if evidence of damage or tampering not covered under our policy is found upon inspection.

Return shipping on warranty claims is covered by BFC within the first 30 days of purchase. After 30 days, the buyer is responsible for shipping both ways. We recommend insured, tracked shipping for all returns. Brooklyn Film Camera is not responsible for items lost or damaged in transit.

Shipping is never covered on cameras shipped outside the United States. International customers are responsible for carriage in both directions on all warranty claims, including within the first 30 days, along with any customs duties, import taxes, or brokerage fees incurred in either direction.

We do not issue refunds for cameras after 14 days. Cameras returned within 14 days must be in the same condition as received; a restocking fee of up to 15% may apply if they are not. All returns must be authorized before shipment. Do not ship any item without first contacting us and receiving a return authorization.

Warranty cameras are not exchanged on the spot. If a camera cannot be repaired, Brooklyn Film Camera will replace it with the same model. If an identical replacement is not available, we will work with you on a suitable resolution. No cash refunds are issued under the standard warranty.

A repair or replacement does not restart your warranty. Coverage on a repaired camera ends on the same date as the original warranty, measured from the original purchase date. When a camera is replaced, 14 days are added to the remaining warranty as a testing period. The replacement is covered for the time left on the original warranty plus 14 days.

If you are having an issue with a camera purchased from or serviced by us, contact us at hello@brooklynfilmcamera.com, or visit us at 855 Grand St, Brooklyn, NY. Brooklyn Film Camera reserves the right to deny refund or warranty claims at our discretion.

Have a warranty claim?

Open a claim through your account or visit us at 855 Grand St, Brooklyn. Open every day.

Open a Claim Email Us